£50.00
This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.
The main points covered are:
– Who your customers are
– What your customers need
– How to maintain good communication with your customers
– To project a positive company image
– To enhance customer service skills
– To start and end a call with greater confidence and efficiency
– To be able to take clear and concise messages
– To be able to demonstrate positive listening and speaking techniques
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