EFFECTIVE COMMUNICATION 

EFFECTIVE COMMUNICATION 

DESCRIPTION: 

This training session ensure that all staff are fully up-to-date with regard to their responsibilities. This training will assist with meeting Care Certificate theory requirements. 

COURSE CONTENT 

This course covers the following at Level 1: 

• The importance of effective communication at work 

• How to meet communication and language needs, wishes and preferences of individuals 

• How to promote effective communication 

• The principles and practices relating to confidentiality 

• The importance of handling information correctly 

TARGET POPULATION: 

All staff who may require Effective Communication Training. 

COURSE AIMS: 

The aim of the sessions is to inform care workers about effective communication and the way issues may be addressed. 

LEARNING OUTCOMES:  

At the end of these sessions’ participants will be able to: 

• Describe the importance of effective communication at work 

• Explain how to meet the communication and language needs, wishes and preferences of individuals 

• Explain how to promote effective communication 

• Describe the principles and practices relating to confidentiality 

• Explain the importance of handling information correctly 

TRAINING OVERVIEW 

COURSE DURATION: 

Theory = 3 Hours 

CERTIFICATION: 

Upon successful completion of the session questionnaires. 

NUMBER OF PARTICIPANTS: 

12 Maximum 

Note: Please note that the prices listed on the website are for group discounts. For individuals or groups with fewer participants than the specified minimum, there will be a minimum call-out fee per session, ranging from £120 to £220 depending on the course. This fee covers the trainer’s time, course delivery, materials, travel (if necessary), and certification.