Communication and Record Keeping

Learning Outcomes

On completion of this Recording Keeping and Communication skills training course, learners should know and understand the following:

• Defining communication
• Learn the definition of communication and how it is used in health and social care
• Methods & techniques of communication
• Learn and understand the different methods of communication such as verbal, written and body language
• Communication models
• Learn the different types of communication models such as the Mehrabians Model and the Linear Model of Communication
• Managing communication
• Learn how to manage communication correctly by understanding the barriers of communication and learning how to converse correctly
• Legislation and best practice of record keeping
• Learn the relevant legislation in regards to record keeping such as the Data Protection Act (1998) and the best practices to record keep
• Effective record keeping
• Understand how to record keep effectively by learning and understanding the key principles
• Preventative measures
• Learn the common errors of record keeping so that you are able to keep on top of and prevent errors

Frequently Asked Questions

Developing effective communication and record keeping is vital to delivering high quality care for service users. Here are some commonly asked questions that our experts get asked.

Become certified in Communication and Record Keeping by enrolling in our course where the below questions are covered in more depth!

What is Record Keeping in care?

Record keeping in care is the documenting of information relating to an individual in care. The minimum requirements of completing care records are:

• ○ Personal details of the person in question
• ○ Dates and times of key events such as arrival, departure and any important incidents
• ○ What care was given to the patient and by whom
• ○ The outcome of the care provided
• ○ A review of the care that was given
• ○ A discharge summary or details of ongoing care

Why is effective communication in health and social care important?

Effective communication in health and social care is important because it helps build good relationships with patients, visitors and colleagues. It also helps deliver high-quality, person-centred care. Some methods that contribute to effective communication are:

• Positive body language – positive body language shows that you are ready to listen to the patient. Sit where you can be seen and not half turned away.
• ○ Active Listening – Actually listen to what is being said and how it is being said. Do not jump to conclusions and allow the individual to express themselves.
• ○ Account for barriers – take into account barriers to communication such as environmental, personal. Transmission and comprehension barriers

 Delivery Methods

Our safe Communication and Record Keeping training is available 24/7, anytime, anywhere. Perfect for care staff with busy schedules or difficult shift patterns.

• Study when you want

• Track staff progress

• Study anywhere you want on any device

Get Certified

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1.Book A Course Book this Communication and Record Keeping course that you require by calling us or sending us a message.

2. Login Once everything has been booked, you will receive login details for you and your staff.

3. Complete Course Complete the Communication and Record Keeping course you purchased in the delivery method you chose.

4. Become Certified Great! Now you’re certified and can download the certificates from the portal.

Great! Now that you’re certified, you can download the Communication and Record Keeping certificate from the portal or request a certificate, and we will email it to you in PDF form.