Consumer Rights Act Awareness

Learning Outcomes

On completion of this Consumer Rights Act course, learners should know and understand the following:

• Understanding of consumer rights
• Improve the understanding of consumer rights and how they affect you
• Fundamental consumer rights
• Learn how fundamental consumer rights protect consumers
• Consumer contracts and agreements
• Explore the rules and conditions set out in consumer contracts and agreements
• Unfair business practices
• Understand what unfair business practices are and how to identify them
• Unsolicited marketing communications
• Learn how to deal with unsolicited marketing communications

Frequently Asked Questions

Here are some of the most commonly asked questions that are put to our specialists.

What is the consumer rights act 2015?

The Consumer Right act aims to protect consumers against poor-quality products and unfair business practices or contract terms with regards to transactions, repairs, refunds and delivery. The Consumer Rights Act 2015 gives consumers a clear right to the repair or replacement of faulty digital content, such as online film and games, music downloads and e-books. The law here before had been unclear and this change has brought us up to date with how digital products have evolved.

How does the consumer rights act affect businesses?

If a business sells products, goods, and services, then its customers are protected by the Consumer Rights Act. As a retail shop, for example, you’ll need to be aware of this law in case you sell something that’s faulty or not fit for purpose.

If the goods sold by the trader don’t meet the requirements set out by the Consumer Rights Act (satisfactory quality, fit for purpose, and matching the description), the consumer has a short period (usually 30 days) during which they can reject the goods.

The trader is obliged to give a refund within 14 days of agreeing that the consumer is entitled to one. The trader can ask the consumer to show proof of purchase, but this doesn’t have to be a receipt.

If the contract has been breached but the consumer has lost their right to reject goods because the 30 day period has passed, the trader is obliged to offer repair or replacement, as long as the complaint is made within six months of purchase.

Delivery Methods

Our Consumer Rights Act awareness course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 

• Track staff progress 

• Study anywhere you want on any device

Would you be interested in offering your staff a wide range of courses?

Gain access to 200+ courses, including this Consumer Rights Act course, with our subscription package. Enjoy unlimited access to e-learning AND webinar courses, allowing your staff to expand their knowledge and skills.

Get Certified

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1. Book A Course Book your Consumer Rights Act Awareness training course via the website, by messaging us, or by calling.

2. Login Once everything has been booked, you will receive login details for you and your staff.

3. Complete Course Complete the course you purchased in the delivery method you chose.

4. Become Certified Great! Now you’re certified and can download the certificates from the portal.

Great! Now that you’re certified, you can download the Consumer Rights Act Awareness certificate from the portal or request a certificate, and we will email it to you in PDF form.