Customer Service Awareness

Learning Outcomes

On completion of this Customer Service course, learners should know and understand the following:

• Defining customers
• Learn and understand who the customers that your company has are
• Customer needs
• Understand what your customers’ needs and how to use customer service methods to provide those needs
• Good communication
• Learn how to maintain good communication with your customers which will help build a strong relationship to boost retention
• Promoting positive company image
• Learn how to project a positive company image with your customers which will help build a strong relationship to boost retention
• Customer service skills
• Learn customer service skills that you can carry over to your everyday work
• Confidence and efficiency on a call
• Learn how to start and end a call with greater confidence and efficiency
• Message taking
• To be able to take clear and concise messages
• Listening and speaking techniques
• To be able to demonstrate positive listening and speaking techniques

Frequently Asked Questions

Here are some of the most asked questions that are put to our specialists.

What is the purpose of customer service training?

The ultimate goal of customer service training is to prepare your staff to enhance the support experience and customer satisfaction. Customer Service representatives should be able to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.

Delivery Methods

Our Customer Service Awareness course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 

• Track staff progress 

• Study anywhere you want on any device

Would you be interested in offering your staff a wide range of courses?

Gain access to 200+ courses, including this Customer Service course, with our subscription package. Enjoy unlimited access to e-learning AND webinar courses, allowing your staff to expand their knowledge and skills.

Get Certified

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1. Book A Course Book your Customer Service Awareness training course via the website, by messaging us, or by calling.

2. Login Once everything has been booked, you will receive login details for you and your staff.

3. Complete Course Complete the customer service online training course in the delivery method you choose.

4. Become Certified Great! Now you’re certified and can download the online customer service training certification from the portal.

Great! Now that you’re certified, you can download the Customer Service Awareness certificate from the portal or request a certificate, and we will email it to you in PDF form.