Customer Service Awareness

This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.

The main points covered are:

– Who your customers are

– What your customers need

– How to maintain good communication with your customers

– To project a positive company image

– To enhance customer service skills

– To start and end a call with greater confidence and efficiency

– To be able to take clear and concise messages

– To be able to demonstrate positive listening and speaking techniques