Duty of Candour

Learning Outcomes

On completion of this Duty of Candour online training course, learners should know and understand the following:

• Definitions
• Learn the definition and meaning of duty of candour
• Functions
• State function of the duty of candour
• Professional Regulators
• Identify professional regulators involved
• Application process
• Explain the process of the application of Duty of Candour
• Dos and don’ts of the duty of candour
• Understand the dos and don’ts of the duty of candour
• CQC’s role in the duty of candour
• Recognise the role of the CQC in the duty of candour

Frequently asked questions

Please see our most common questions regarding duty of candour. If you have further questions, contact our friendly team.

What is duty of candour?

The duty of candour sets out specific requirements providers must follow when things go wrong with care and treatment.

For health and social care, every health and care professional must be open and honest if something goes wrong, or if their treatment or care has the potential to cause, harm or distress. This includes informing people about the incident, providing reasonable support, providing truthful information and an apology.

How does duty of care relate to duty of candour?

The duty of care is a legal obligation that requires individuals to take reasonable steps to protect others from harm. The duty of candour refers to the requirement for healthcare professionals to be honest with patients about any mistakes or harm. To do this, employees should take reasonable steps such as apologise for the harm caused, regardless of fault, and be open and transparent about what has happened. By fulfilling the duty of candour, they’re fulfilling the duty of care.

Is duty of candour a legal requirement?

The duty of candour applies to every health and social care provider that CQC regulates under Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

 Delivery Methods

Our Duty of Candour course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 

• Track staff progress 

• Study anywhere you want on any device

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Gain access to 200+ courses, including this Duty of Candour course, with our subscription package. Enjoy unlimited access to e-learning AND webinar courses, allowing your staff to expand their knowledge and skills.

Get Certified

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1.Book A Course Book this online Duty of Candour course by calling us or sending us a message.

2. Login Once everything has been booked, you will receive login details for you and your staff.

3. Complete Course Complete the Duty of Candour course you purchased in the delivery method you chose.

4. Become Certified Great! Now you’re certified and can download the Duty of Candour certificate from the portal.

Great! Now that you’re certified, you can download the Duty of Candour certificate from the portal or request a certificate, and we will email it to you in PDF form.