Managing Challenging Behaviour Promoting Positive Behaviour

Learning Outcomes

On completion of this Challenging Behaviour course, learners should know and understand the following:

• What challenging behaviour is
• Be able to describe and understand what challenging behaviour is
• Types of challenging behaviour
• Learn to identify the different types and examples of challenging behaviour
• Causes of challenging behaviour
• Learn to be able to recognise and understand some of the causes of challenging behaviour
• Impacts and results of challenging behaviour
• Describe the impacts and results of challenging behaviour by learning the behaviour response cycle
• Assessment methods
• Understand methods for assessing challenging behaviour and how to implement them correctly
• Managing outcomes
• Learn to describe ways of dealing with the outcomes of challenging behaviour

Frequently asked questions

Having a deeper understanding of challenging behaviour in a health and social care or education environment is essential for managing situations before they get out of hand and pose a potential safety risk to others. That’s why we have put together common challenging behaviour questions our training experts get asked.

If you have any more questions, get in touch and we will be happy to help!

What is challenging behaviour?

The term ‘challenging behaviour’ refers to any type of behaviour that causes significant distress or danger to the person of concern or others, including an outburst of aggression or resistant behaviour.

Challenging behaviour is most often – though not exclusively – exhibited by individuals with learning developmental disabilities, individuals with dementia or other mental health needs such as strokes or acquired brain injuries, individuals with psychosis and by children. Although, such behaviours can be displayed by any person.

What is challenging behaviour in health and social care?

Challenging behaviour in health and social care is a long term set of actions that puts the person being cared for and those around them (including carers) at risk, or reduces their quality of life.

Challenging behaviour includes:

• Aggression towards carers
• Aggression towards other patients or family members
• Attempts to self-harm
• Intense feelings of fear and paranoia

Our blog, ‘Dealing with Challenging Behaviour for Care Workers‘, provides a guide on challenging behaviour in health and social care.

Who should enroll in this Challenging Behaviour Awareness training course?

This online Challenging Behaviour Awareness training course is designed for staff that want to gain a better grasp on how to deal with the challenging behaviour of children or adults who they work with. The roles this could include are:

• Teachers and assistants
• Healthcare workers
• Live in carers
• Childcare workers

What strategies are there for dealing with challenging behaviour?

Preventing challenging behaviour is often easier and safer than dealing with it. When someone is starting to seem aggressive or resistant, keep in mind to treat each person as an individual and uphold the care values, communicate effectively and actively listen to what the person has to say in a non-confrontational way. This will help diffuse the situation.

Why is staff training important when dealing with challenging behaviour?

Staff training for dealing with challenging behaviour is important because they need the relevant skills and knowledge on what to do in a challenging situation, the best way to treat it and how to improve the quality of life of people in their care. Without this knowledge, both the staff and the person with challenging behaviour can be hurt.

 Delivery Methods

Our Challenging Behaviour course is available 24/7, anytime, anywhere. Perfect for care staff with busy schedules or difficult shift patterns.

• Study when you want 

• Track staff progress 

• Study anywhere you want on any device

Get Certified

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1.Book A Course Book this Challenging Behaviour training course via the website, by messaging us or calling.

2. Login Once everything has been booked, you will receive login details for you and your staff.

3. Complete Course Complete the Challenging Behaviour course you purchased in the delivery method you chose.

4. Become Certified Great! Now you’re certified and can download the certificates from the portal.

Great! Now that you’re certified, you can download the Managing Challenging Promoting Positive Behaviour certificate from the portal or request a certificate, and we will email it to you in PDF form.